We’re here to help
If you’re worried about your bill or need any kind of extra support, please take a look at our guide for energy and broadband customers.
Important information for new and existing Shell Energy customers
We’re helping drive the UK’s energy transition, powering over 1.4 million homes with 100% renewable electricity as standard.
We supply 100% renewable electricity, as well as gas, smart home technology and broadband, to British homes1.
With energy prices dominating the news, you may have questions about what's happening after Ofgem’s April price cap increase. Let us explain what's going on and how we're helping.
Tado° offers a range of smart heating solutions that can help you be more energy efficient. Look out for the Wireless Smart Thermostat V3+, which gives you fingertip control of your home’s heating and hot water, from wherever you are.
We've partnered with HomeServe to bring you boiler cover with a free service in your first year. No fuss, just great cover when you need it.
Don't let an electrical emergency leave you in the dark. Protect your mains wiring, plug sockets, switches and fuse box with Electrics Cover from just £1 a month in your first year. Eligibility, exclusions, Terms and Conditions apply.
At Shell Energy, we make it easy to manage the energy you use. Upgrade your home with the latest smart thermostat and you can control your heating – whenever you want, from wherever you are.
Exclusive savings on fuel at Shell service stations for our customers, plus personalised offers and other surprises, only with the Shell Go+ rewards programme.
At Shell Energy, we supply 100% renewable electricity as standard, natural gas and bespoke low-carbon energy supply options to businesses across the UK.
Customer service is really important to us, so we’re delighted to be recognised as providing exceptional customer care. It’s thanks to your feedback that we’re Resolver Recognised.
1 Our renewable electricity is certified by Renewable Energy Guarantees of Origin (REGOs), which means that all of the electricity you buy from us is matched with the equivalent amount of units from 100% renewable sources in the UK. See our faqs for more info.
* One off bill credit of £50 is only available to new customers who switch to Shell Energy Superfast Fibre Plus products during the promotional period. Terms and conditions apply.
‡ Source: based on April 2022 Energy Savings Trust research on the average saving found in a semi detached house in England, Scotland and Wales when replacing an old gas boiler with a new A-rated condensing boiler with a programmer, room thermostat and thermostatic radiator controls.