Low-cost broadband to keep you connected
With prices starting from just £15 per month, it’s one less thing to worry about.
What is Essentials Broadband?
Internet access is essential – especially during difficult times. That's why we're offering low-cost broadband to people who receive certain benefits. With no mid-contract price rises△ and no cancellation fees, it’s easier to plan ahead. And cheaper to stay connected.
12 month contract
Essentials Fast Broadband
£15▵
a month
£31.03
a month
11 Mbps
Average download speed*
- Unlimited usage
- Wireless router
- Free landline calls between Shell Energy Broadband and Phone customers
12 month contract
Essentials Superfast Fibre Broadband
£20▵
a month
£36.99
a month
38 Mbps
Average download speed*
- Unlimited usage
- Wireless router
- Free landline calls between Shell Energy Broadband and Phone customers
12 month contract
Essentials Home Phone
£15▵
a month
£20.28
a month
Phone only
—
- Free landline calls between Shell Energy Broadband and Phone customers
Flexible. Affordable.
No mid-contract price rises△
No early cancellation fees
Small or no cost to join
Before you apply
New or existing Shell Energy customers can apply. To qualify, you'll need to be receiving one of the following benefits:
- Employment and Support Allowance (ESA)
- Jobseeker's Allowance (JSA)
- Income Support
- Pension Credit
- Universal Credit
Join Shell Energy
New customers
If you don’t currently have your phone or broadband with us, call us on
0330 175 9942
Already with us?
If you’re an existing Shell Energy Broadband customer, call us quoting “upgrade” when prompted
0330 094 9181
We’re here from 8am and 7pm Monday to Friday, and from 9am and 4pm on Saturdays.
Frequently Asked Questions
- How do I register?
- Can I switch if I already have Shell Energy Broadband?
- Will I need a credit check?
- What happens after 12 months?
- How do I get faster speeds or upgrade to Full Fibre?
Important information
△Your monthly charges may increase on or after 1 April in each year from 2024 by the Consumer Price Index (CPI) rate of inflation plus up to 3%. This will only affect the Package Price of your Essentials Service after the 12 month Minimum Period. However the price of any additional services you have chosen such as calls, optional call plans or Optional Features may increase in this way irrespective of whether or not you are within the 12 month Minimum Period.
At the end of your Minimum Period, your contract will not automatically renew. At that time, you may choose to switch to any of our available packages, apply again for Essentials, or end your contract but if you do nothing, your service will continue at the Standard Monthly Charge on the terms applicable at that time. See our Price List for details.
Please see our promotional terms and conditions and full terms and conditions. See our Price List for details of all our standard prices.
*Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wi-fi connection and time of day. You can check the estimated speed to your property prior to purchasing. For more information please visit shellenergy.co.uk/broadband and select “Broadband Speeds Information” from the dropdown menu at the bottom of the page.