We’re here to help
If you’re worried about your bill or need any kind of extra support, please take a look at our guide for energy and broadband customers.
Important information for new and existing Shell Energy customers
The UK is ready for cleaner energy
We’re helping drive the UK’s energy transition, powering over 1.4 million homes with 100% renewable electricity as standard.
Welcome to Shell Energy
We supply 100% renewable electricity, as well as gas, smart home technology and broadband, to British homes1.
The price cap and your energy bills
With energy prices dominating the news, you may have questions about what's happening after Ofgem’s April price cap increase. Let us explain what's going on and how we're helping.
Discover smart heating with tado°
Tado° offers a range of smart heating solutions that can help you be more energy efficient. Look out for the Wireless Smart Thermostat V3+, which gives you fingertip control of your home’s heating and hot water, from wherever you are.
Fancy £50 broadband bill credit?
We'll treat you to a one off £50 bill credit* when you sign up to our Superfast Fibre plus package.
Enjoy a free boiler service worth £96 when you take out boiler cover
We've partnered with HomeServe to bring you boiler cover with a free service in your first year. No fuss, just great cover when you need it.
The future of broadband is here with Full Fibre
Our fastest, most reliable broadband package is here with speeds over 10x faster than the UK’s average broadband.
Electrical protection from just £1 a month in your first year
Don't let an electrical emergency leave you in the dark. Protect your mains wiring, plug sockets, switches and fuse box with Electrics Cover from just £1 a month in your first year. Eligibility, exclusions, Terms and Conditions apply.
Save up to £380‡ a year with a new energy-efficient boiler
Our partnership with HomeServe offers you a convenient boiler replacement service plus flexible payment options.
100% renewable electricity, for 100% of our customers
At Shell Energy, we believe everyone in Britain should be able to choose 100% renewable electricity for their home. That’s why it comes as standard on all our tariffs.
Smarter homes
At Shell Energy, we make it easy to manage the energy you use. Upgrade your home with the latest smart thermostat and you can control your heating – whenever you want, from wherever you are.
Shell Go+ rewards programme
Exclusive savings on fuel at Shell service stations for our customers, plus personalised offers and other surprises, only with the Shell Go+ rewards programme.
Take care of your energy while on the go
Our app is the easiest way of managing your balance and making payments.
Energy for business customers
At Shell Energy, we supply 100% renewable electricity as standard, natural gas and bespoke low-carbon energy supply options to businesses across the UK.
Endorsed by you
Customer service is really important to us, so we’re delighted to be recognised as providing exceptional customer care. It’s thanks to your feedback that we’re Resolver Recognised.
1 Our renewable electricity is certified by Renewable Energy Guarantees of Origin (REGOs), which means that all of the electricity you buy from us is matched with the equivalent amount of units from 100% renewable sources in the UK. See our faqs for more info.
* One off bill credit of £50 is only available to new customers who switch to Shell Energy Superfast Fibre Plus products during the promotional period. Terms and conditions apply.
‡ Source: based on April 2022 Energy Savings Trust research on the average saving found in a semi detached house in England, Scotland and Wales when replacing an old gas boiler with a new A-rated condensing boiler with a programmer, room thermostat and thermostatic radiator controls.