The price cap and your energy bills
Energy prices are expected to increase in October, when Ofgem’s new price cap takes effect. Here’s everything you need to know about the price cap, and what we’re doing to help our customers.
Important information for Shell Energy customers
We’re giving new customers a one off £50 bill credit* when you sign up for our award-winning, fast and reliable broadband. Available on selected packages only.
We supply 100% renewable electricity, as well as gas, smart home technology and broadband, to British homes1.
Energy prices are expected to increase in October, when Ofgem’s new price cap takes effect. Here’s everything you need to know about the price cap, and what we’re doing to help our customers.
We’re helping drive the UK’s energy transition, powering over 1.4 million homes with 100% renewable electricity as standard.
If you’re worried about your bill or need any kind of extra support, please take a look at our guide for energy and broadband customers.
Tado° offers a range of smart heating solutions that can help you be more energy efficient. Look out for the Wireless Smart Thermostat V3+, which gives you fingertip control of your home’s heating and hot water, from wherever you are.
We've partnered with HomeServe to bring you boiler cover with a free service in your first year. No fuss, just great cover when you need it.
Our fastest, most reliable broadband package is here with speeds over 10x faster than the UK’s average broadband.
Don't let an electrical emergency leave you in the dark. Protect your mains wiring, plug sockets, switches and fuse box with Electrics Cover from just £1 a month in your first year. Eligibility, exclusions, Terms and Conditions apply.
Our partnership with HomeServe offers you a convenient boiler replacement service plus flexible payment options.
At Shell Energy, we believe everyone in Britain should be able to choose 100% renewable electricity for their home. That’s why it comes as standard on all our tariffs.
At Shell Energy, we make it easy to manage the energy you use. Upgrade your home with the latest smart thermostat and you can control your heating – whenever you want, from wherever you are.
Exclusive savings on fuel at Shell service stations for our customers, plus personalised offers and other surprises, only with the Shell Go+ rewards programme.
Our app is the easiest way of managing your balance and making payments.
At Shell Energy, we supply 100% renewable electricity as standard, natural gas and bespoke low-carbon energy supply options to businesses across the UK.
Customer service is really important to us, so we’re delighted to be recognised as providing exceptional customer care. It’s thanks to your feedback that we’re Resolver Recognised.
1 Our renewable electricity is certified by Renewable Energy Guarantees of Origin (REGOs), which means that all of the electricity you buy from us is matched with the equivalent amount of units from 100% renewable sources in the UK. See our faqs for more info.
* One off bill credit of £50 is only available to new customers who switch to Shell Energy Superfast Fibre Plus products during the promotional period. Terms and conditions apply.
‡ Source: based on April 2022 Energy Savings Trust research on the average saving found in a semi detached house in England, Scotland and Wales when replacing an old gas boiler with a new A-rated condensing boiler with a programmer, room thermostat and thermostatic radiator controls.