Broadband and Phone terms and conditions

Here are all our legal documents that will help you better understand your broadband and/or phone service:

Former Post Office Broadband or Home Phone customer?

If you are a former Post Office Broadband or Home Phone customer who has moved over to Shell Energy Broadband and not signed up to a new Shell Energy Broadband contract, your terms and pricelist are available here

Our Price Lists

Our Terms and Conditions

Our Codes of Practice

Cancellation Form

Vulnerable Customers

Ofcom General Conditions

Fair & Acceptable Use Policy