Broadband and Phone terms and conditions
Here are all our legal documents that will help you better understand your broadband and/or phone service:
Former Post Office Broadband or Home Phone customer?
If you are a former Post Office Broadband or Home Phone customer who has moved over to Shell Energy Broadband and not signed up to a new Shell Energy Broadband contract, your terms and pricelist are available here
New Price List and Terms and Conditions applicable to all customers from 1st September
Our New Price Lists
- New Broadband and Phone Price List
For all Shell Energy Broadband and Phone customers effective 1st September 2022
New Broadband and Phone Terms and Conditions
- New Broadband and Phone Terms
For all customers receiving a Broadband and Telephone Service effective 1st September 2022
- New Phone Terms
For customers who signed up to our phone only product effective 1st September 2022
Our Current Price Lists
- Broadband & Phone Price List
For customers signing up to Broadband and Phone Services
- Broadband & Phone Price List - 4th October 2021 to 9th January 2022
For customers who signed up to Broadband and Phone Services between 4th October 2021 and 9th January 2022
- Broadband & Phone Price List - pre 4th October 2021
For customers who signed up to Broadband and Phone Services before 4th October 2021
Our Current Terms and Conditions
- Broadband & Phone Terms
For customers signing up to Broadband and Phone Services
- Broadband & Phone Terms - pre 4th October 2021
For customers who signed up to Broadband and Phone Services before 4th October 2021
- Broadband & Phone Promotional Terms
For customers signing up to Broadband and Phone Services
- Phone Terms
For customers who signed up to our phone only product
Our Codes of Practice
- Premium Rate Calls Guide
This guide contains information relating to calls that are charged at premium rate for Shell Energy customers