Broadband and Phone terms and conditions

Here are all our legal documents that will help you better understand your broadband and/or phone service:

Former Post Office Broadband or Home Phone customer?

If you are a former Post Office Broadband or Home Phone customer who has moved over to Shell Energy Broadband and not signed up to a new Shell Energy Broadband contract, your terms and pricelist are available here

New Price List and Terms and Conditions applicable to all customers from 1st September

    Our New Price Lists

    New Broadband and Phone Terms and Conditions

    Our Current Price Lists

    Our Current Terms and Conditions

    Our Codes of Practice

    Cancellation Form

    Vulnerable Customers

    Ofcom General Conditions

    Fair & Acceptable Use Policy