Broadband and Phone terms and conditions

Here are all our legal documents that will help you better understand your broadband and/or phone service:

Former Post Office Broadband or Home Phone customer?

If you are a former Post Office Broadband or Home Phone customer who has moved over to Shell Energy Broadband and not signed up to a new Shell Energy Broadband contract, your terms and pricelist are available here

Our Price Lists

Our Terms and Conditions

Our Codes of Practice

Vulnerable Customers

Ofcom General Conditions

Fair & Acceptable Use Policy