Broadband and Phone terms and conditions
Here are all our legal documents that will help you better understand your broadband and/or phone service:
Former Post Office Broadband or Home Phone customer?
If you are a former Post Office Broadband or Home Phone customer who has moved over to Shell Energy Broadband and not signed up to a new Shell Energy Broadband contract, your terms and pricelist are available here
Our Price Lists
- Broadband & Phone Pricelist
For customers signing up to Broadband and Phone Services
- Broadband & Phone Pricelist - 4th October 2021 to 9th January 2022
For customers who signed up to Broadband and Phone Services between 4th October 2021 and 9th January 2022
- Broadband & Phone Pricelist - pre 4th October 2021
For customers who signed up to Broadband and Phone Services before 4th October 2021
Our Terms and Conditions
- Broadband & Phone Terms
For customers signing up to Broadband and Phone Services
- Broadband & Phone Terms - pre 4th October 2021
For customers who signed up to Broadband and Phone Services before 4th October 2021
- Broadband & Phone Promotional Terms
For customers who signing up to Broadband and Phone Services
- Phone Terms
For customers who signed up to our phone only product
Our Codes of Practice
- Premium Rate Calls Guide
This guide contains information relating to calls that are charged at premium rate for Shell Energy customers