Shell Energy Retail Limited in the UK is wholly owned and fully operated by Octopus Energy Limited. As of 1 December 2023, Shell Energy Retail Limited is no longer a part of the Shell Group of Companies.

Learn more.

Our broadband and phone customers are moving to TalkTalk

Your service will continue uninterrupted on the TalkTalk network and you don’t need to do anything.

Looking for a broadband package?

We’re no longer offering broadband plans to new customers but you can get a quote from TalkTalk. They deliver fast, reliable and affordable broadband, TV and calling services to millions of homes nationwide, so you’ll be in very safe hands.

Get a quote from TalkTalk

18 month contract

Full Fibre 900

£44.99

a month

£69.15

a month

Monthly price will increase each year from 2025 on or after 1 April by the Consumer Price Index (CPI) rate of inflation published in January + up to 3.0%.

View CPI example

Includes

our Wi-Fi 6 hub

944Mbps

Average download speed*

18 month contract

Full Fibre 500

£39.99

a month

£63.19

a month

Monthly price will increase each year from 2025 on or after 1 April by the Consumer Price Index (CPI) rate of inflation published in January + up to 3.0%.

View CPI example

Includes

our Wi-Fi 6 hub

525Mbps

Average download speed*

18 month contract

Full Fibre 300

£34.99

a month

£57.23

a month

Monthly price will increase each year from 2025 on or after 1 April by the Consumer Price Index (CPI) rate of inflation published in January + up to 3.0%.

View CPI example

Includes

our Wi-Fi 6 hub

311Mbps

Average download speed*

18 month contract

Full Fibre 200

£29.99

a month

£51.27

a month

Monthly price will increase each year from 2025 on or after 1 April by the Consumer Price Index (CPI) rate of inflation published in January + up to 3.0%.

View CPI example

Includes

our Wi-Fi 6 hub

207Mbps

Average download speed*

18 month contract

Full Fibre 100

£26.99

a month

£45.30

a month

Monthly price will increase each year from 2025 on or after 1 April by the Consumer Price Index (CPI) rate of inflation published in January + up to 3.0%.

View CPI example

Includes

our Wi-Fi 6 hub

109Mbps

Average download speed*

We’re here to help

Our Help centre includes answers to frequently asked questions, as well as useful information and troubleshooting guides.

Visit the help centre

Need to contact us?

If you need to contact us, the best way to get in touch is to call us on 0330 094 5801.

Find out how we can help

*Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wi-fi connection and time of day. You can check the estimated speed to your property prior to purchasing. For more information please click on the “Broadband Speeds Information” dropdown menu below.

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