Our website is for everyone. So we aim to make it a smooth, easy, and user-friendly experience for all. Here’s what we’re doing to make it as accessible as possible.

We use the Web Content Accessibility Guidelines (WCAG) 2.0 to measure the accessibility of our website. The guidelines have three levels: A, AA, and AAA. Our target is to achieve a minimum level of AA.

Assistive technology

If you are of a pensionable age, speak a different language, or have a disability or impairment, you may wish to use Recite Me to:

  • Read text aloud
  • Download text as an MP3 file
  • Change font sizes and colours
  • Change background colours
  • Translate text into more than 100 languages
  • Access an integrated dictionary and thesaurus

Recite Me is available on every page of our website. Just select the accessibility toolbar option at the top of the page. Learn more about Recite Me.

You may wish to further customise your computer or device to help you get the best experience. This includes using screen readers, screen magnifiers, voice recognition and dictation software.


Although we make every effort to continuously test and improve our website accessibility, there may be some older pages, and pages developed by third parties, that don’t comply with our standards.

Shell Energy Retail Limited in the UK is wholly owned and fully operated by Octopus Energy Limited. As of 1 December 2023, Shell Energy Retail Limited is no longer a part of the Shell Group of Companies.