Here’s how to find the advice you need.
In your online account, you can manage your call plans, see your bills, upgrade your package, and much more besides.
If you're a customer, you don't need to do anything right now. When anything happens that you need to know about, we'll get in touch to update you directly. Learn more.
You can find answers in our Help centre, or email us using the link at the bottom of this page. This keeps our phone lines open for those customers who need us most.
Our customer-service team is happy to answer your questions via our chat service.
You can also email us with your energy queries. We’ll do our best to get back to you within 48 hours.
If you’d rather speak to our customer-service team, we’re here to help. But our chat service is usually the easiest way to get in touch.