How to get in touch about broadband

Here’s how to find the advice you need.

We’re here to help

Issue with your bills?
We are currently experiencing issues where some customers are seeing duplicate bills affecting balances.
We are working hard to resolve this issue as quickly as possible. Please don't worry, you will not be charged the additional amount.
Contact us about Broadband

Wi-Fi down?

If you’re having issues with your Wi-Fi connection, read our troubleshooting guide to help get you back online.

Wi-Fi troubleshooting

What you can do in your account

In your online account, you can view your bills and payments and check your service status.

Search our Help section

Got a question? Chances are, you’ll find the answer in our Help section.

Need more help?

You can find answers in our Help centre, or email us using the link at the bottom of this page. This keeps our phone lines open for those customers who need us most.

Call us

If you’d like to speak to our customer-service team, we’re here to help.

Have a complaint?

Visit our broadband complaints page.

Need help with energy?

Contact us about energy.