How to get in touch about broadband

Here’s how to find the advice you need.

We’re here to help

Contact us about Broadband

Wi-Fi down?

If you’re having issues with your Wi-Fi connection, read our troubleshooting guide to help get you back online.

Wi-Fi troubleshooting

What you can do in your account

In your online account, you can manage your call plans, see your bills, upgrade your package, and much more besides.

Search our Help section

Got a question? Chances are, you’ll find the answer in our Help section.

Need more help?

If you can’t find what you need in our Help section, there are other ways you can get in touch.

Chat with us

Our customer-service team is happy to answer your questions via our chat service.

Email us

You can also email us with your energy queries. We’ll do our best to get back to you within 48 hours.

Call us

If you’d rather speak to our customer-service team, we’re here to help. But our chat service is usually the easiest way to get in touch.

Need help with energy?

Contact us about energy.