Find all the advice you need in one place.
If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Calls are free and advice is available 24/7. Or you can contact us on 0330 094 5800 and choose option 9.
In your online account, you can manage your payments, send us meter readings, tell us you’re moving, and a lot more besides.
If you can’t find what you need in our Help section, there are other ways you can get in touch.
Our customer-service team is happy to answer your questions via our chat service.
You can also email us with your energy queries. We’ll do our best to get back to you within 48 hours.
If you’d rather speak to our customer-service team, we’re here to help. But our chat service is usually the easiest way to get in touch.