Find all the advice you need in one place.
If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Calls are free and advice is available 24/7. Or you can contact us on 0330 094 5800 and choose option 9.
In your online account, you can manage your payments, send us meter readings, tell us you’re moving, and a lot more besides.
If you're a customer, you don't need to do anything right now. When anything happens that you need to know about, we'll get in touch to update you directly. Learn more.
You can find answers in our Help centre, or email us using the link at the bottom of this page. This keeps our phone lines open for those customers who need us most.
Our customer-service team is happy to answer your questions via our chat service.
You can also email us with your energy queries. We’ll do our best to get back to you within 48 hours.
We’re currently experiencing a high volume of calls. If you prefer to speak to us, we’re here to help - but if you’d rather not wait, assistance is also available in chat.