How to get in touch about your home energy
Find all the advice you need in one place.
We’re here to help
In an emergency
If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Calls are free and advice is available 24/7. Or you can contact us on 0330 094 5800 and choose option 9.
What you can do in your account
In your online account, you can manage your payments, send us meter readings, tell us you’re moving, and a lot more besides.
Search our Help section
Got a question? Chances are, you’ll find the answer in our Help section.
Need more help?
If you can’t find what you need in our Help section, there are other ways you can get in touch.