How to get in touch about your home energy
Find all the advice you need in one place.
We’re here to help
In an emergency
If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Calls are free and advice is available 24/7. Or you can contact us on 0330 094 5800 and choose option 9.
What you can do in your account
In your online account, you can manage your payments, send us meter readings, tell us you’re moving, and a lot more besides.
Search our Help section
Got a question? Chances are, you’ll find the answer in our Help section.
We're now owned by Octopus Energy
If you're a customer, you don't need to do anything right now. When anything happens that you need to know about, we'll get in touch to update you directly. Learn more.
Need more help?
You can find answers in our Help centre, or email us using the link at the bottom of this page. This keeps our phone lines open for those customers who need us most.