How to get in touch about your home energy

Find all the advice you need in one place.

We’re here to help

Contact us about Energy

In an emergency

If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Calls are free and advice is available 24/7. Or you can contact us on 0330 094 5800 and choose option 9.

What you can do in your account

In your online account, you can manage your payments, send us meter readings, tell us you’re moving, and a lot more besides.

Search our Help section

Got a question? Chances are, you’ll find the answer in our Help section.

Need more help?

If you can’t find what you need in our Help section, there are other ways you can get in touch.

Chat with us

Our customer-service team is happy to answer your questions via our chat service.

Email us

You can also email us with your energy queries. We’ll do our best to get back to you within 48 hours.

Call us

If you’d rather speak to our customer-service team, we’re here to help. But our chat service is usually the easiest way to get in touch.

Need help with broadband?

Contact us about broadband