How to get in touch about your home energy

Find all the advice you need in one place.

We’re here to help

Issue with your bills?
We are currently experiencing issues where some customers are seeing duplicate bills affecting balances.
We are working hard to resolve this issue as quickly as possible. Please don't worry, you will not be charged the additional amount.
Contact us about Energy

In an emergency

If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Calls are free and advice is available 24/7. Or you can contact us on 0330 094 5800 and choose option 9.

What you can do in your account

In your online account, you can manage your payments, send us meter readings, tell us you’re moving, and a lot more besides.

Search our Help section

Got a question? Chances are, you’ll find the answer in our Help section.

We're now owned by Octopus Energy

If you're a customer, you don't need to do anything right now. When anything happens that you need to know about, we'll get in touch to update you directly. Learn more.

Need more help?

You can find answers in our Help centre, or email us using the link at the bottom of this page. This keeps our phone lines open for those customers who need us most.

Chat with us

Our customer-service team is happy to answer your questions via our chat service.

Email us

You can also email us with your energy queries. We’ll do our best to get back to you within 48 hours.

Call us

We’re currently experiencing a high volume of calls. If you prefer to speak to us, we’re here to help - but if you’d rather not wait, assistance is also available in chat.

Have a complaint?

Visit our energy complaints page.

Need help with broadband?

Contact us about broadband