Shell Energy Retail Limited in the UK is wholly owned and fully operated by Octopus Energy Limited. As of 1 December 2023, Shell Energy Retail Limited is no longer a part of the Shell Group of Companies.

Learn more.

Our broadband and phone customers are moving to TalkTalk

Your service will continue uninterrupted on the TalkTalk network and you don’t need to do anything.

Looking for a broadband package?

We’re no longer offering broadband plans to new customers but you can get a quote from TalkTalk. They deliver fast, reliable and affordable broadband, TV and calling services to millions of homes nationwide, so you’ll be in very safe hands.

Get a quote from TalkTalk

18 month contract

Superfast Fibre Plus

£25.99

a month

£45.54

a month

Monthly price will increase each year from 2025 on or after 1 April by the Consumer Price Index (CPI) rate of inflation published in January + up to 3.0%.

View CPI example

Includes

our Wi-Fi 6 hub

67Mbps

Average download speed*

18 month contract

Superfast Fibre

£23.99

a month

£39.21

a month

Monthly price will increase each year from 2025 on or after 1 April by the Consumer Price Index (CPI) rate of inflation published in January + up to 3.0%.

View CPI example

Includes

our Wi-Fi 6 hub

38Mbps

Average download speed*

18 month contract

Fast Broadband

£19.99

a month

£32.89

a month

Monthly price will increase each year from 2025 on or after 1 April by the Consumer Price Index (CPI) rate of inflation published in January + up to 3.0%.

View CPI example

11Mbps

Average download speed*

We’re here to help

Our Help centre includes answers to frequently asked questions, as well as useful information and troubleshooting guides.

Visit the help centre

Need to contact us?

If you need to contact us, the best way to get in touch is to call us on 0330 094 5801.

Find out how we can help

At the end of your Minimum Period, your contract will not automatically renew. At that time, you may choose to switch to any of our available packages but if you do not, your service will continue at our then current out-of-contract prices. See our Price List for details.


All broadband packages shown are on 18-month contracts. Other contract durations are available at different prices by calling 0330 094 5801. You can see our full terms and conditions here. See our Price List for details of all our standard prices.


*Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wi-fi connection and time of day. You can check the estimated speed to your property prior to purchasing. For more information please click on the “Broadband Speeds Information” dropdown menu below.


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