Shell Energy Wi-Fi hub setup and support

Getting started

Our Wi-Fi Hub is a breeze to get connected. Simply plug it in, switch it on and away you go. Select the service you're setting up below.

To set up your new Superfast Fibre hub, watch the video below or download the set-up guide (pdf). The installation takes up to 10 minutes.

Set up your new Superfast Wi-Fi Hub

What do the lights on my hub mean?

The light underneath your hub will change colour depending on the status of your connection

Light Status
Blue solid Everything is working and you’re connected to the internet. If it’s the first time you’ve connected your hub, wait a minute or two.
Blue flashing (slow) () The Wi-Fi button has been pressed and your Wi-Fi has been switched off. Press the button again to switch your Wi-Fi back on.
Blue flashing (fast) (()) The Wireless Protected Setup (WPS) button has been pressed and pairing is active. If it's flashing blue, the hub is waiting for you to press the WPS button on your computer or device (you’ll have up to two minutes to do so). It'll go solid blue if the pairing is successful.
Blue flashing (rapid) ((())) Wireless Protected Setup (WPS) pairing has failed. Please check your hub and booster are close to each other and repeat the pairing process.
Orange solid There’s a problem somewhere. Turn your hub off and on again. If the light still doesn’t turn blue, use a paper clip to press your hub’s factory reset button. If this doesn’t fix your issue, please contact us.
Orange flashing () Your hub is booting up and getting started. Allow at least five minutes for it to connect. The light will turn solid blue when your hub is ready.
White flashing () Your hub is updating its software. Please wait for at least 10 minutes for your hub to finish the update. Don’t switch your hub off while it’s updating.
No light Check the hub is plugged in, switched on, and connected correctly.

Got a question?

Still having problems?

If your go-live date has passed, you’ve followed the set-up instructions but still don’t have an internet connection:

  • Check all your cables are securely connected (you’ll hear a click when they’re fully pushed in)
  • Turn off your hub for five minutes, then turn it back on and wait for it to connect (this could take up to 20 minutes). Check for a solid blue light underneath your hub
  • If you're still experiencing problems contact our Technical Support team. When you call, make sure you’re near your hub with access to your computer or device
Contact us