Shell Energy Wi-Fi hub setup and support

Got a question?

• How do I connect my devices to the internet using Wi-Fi?

  You'll find your Wi-Fi network name and password on the back of your Wi-Fi hub. Alternatively, scan the QR code with your device's camera. How you connect can vary by device (check your device user instructions), but you’ll generally need to follow these steps:

  • Select ‘Settings’ and turn on Wi-Fi
  • Select your Wi-Fi network name (it's listed on the back of your Wi-Fi hub)
  • Enter the password (also on the back of your Wi-Fi hub)
  • Click on 'Join' or 'Connect'

  ---

• How do I connect my devices to the internet using an Ethernet cable?

  To use a wired connection, simply plug the black Ethernet cable (it has yellow ends) into your computer or laptop. Then plug the other end into any of the yellow Ethernet ports on the back of your hub. The black Ethernet cable will have been included with your hub.

  ---

• Where’s the best place to put my hub to improve Wi-Fi signal?

  Where you place your Wi-Fi hub can have a significant impact on the quality and reliability of your broadband. Everything from electrical interference to the room you choose to place it in can affect your home internet speeds.

  Below are some simple tips to help improve your Wi-Fi Internet signal:

  • Leave your Wi-Fi hub on, especially for the first two weeks while we’re optimising your broadband speeds. Turning it on and off can slow down your connection
  • Keep your Wi-Fi hub upright, up high and facing into the room for the best signal
  • Your hub should be somewhere easily accessible, In a well-ventilated area where it’s not likely to be knocked or bumped
  • Avoid leaving your hub on the floor or tucking it away behind your furniture, TV, or in a cabinet. These can all affect its performance
  • Where possible, don’t place it near other signal-blocking obstacles, such as thick walls, windows or a fish tank
  • Try to keep the hub away from electronic equipment such as cordless phones, baby monitors, Christmas lights and microwaves, as these can also interfere with your Wi-Fi signal
  • For larger homes (two or more floors), your hub should be placed on the ground floor, elevated and in a central location

  ---

• Can I change the Wi-Fi network name and password?

  The Wi-Fi details we install at the factory are designed to be unique and above all secure, but you may want to change them to something else.

  To change your Wi-Fi details, follow the process below:

  • Ensure you're connected to your home Wi-Fi network. Open a browser window and enter http://192.168.1.1
  • Sign in using the Hub Username and the Hub Password found on the back label of your new hub (this is different to your Wi-Fi network name and password – it's located at the bottom of the label)
  • Once logged in, click into either '2.4 GHz' or '5 GHz' via the blue cogs
  • Locate the 'SSID' field and enter your new Wi-Fi network name that is unique to you (there is a 32 character limit)
  • Go to the 'Password' field and enter your choice of password (up to 63 characters)
  • Once changed, select 'Apply'
  • Once you have selected 'Apply' a prompt will appear. Click 'Continue'
  • Your existing devices will be disconnected for a short period of time while the changes take place
  • Please reconnect using these new Wi-Fi details as normal

  When you change your hub Wi-Fi network name and password, we strongly recommend you make a note of these new details and keep them safe. Once you’ve changed your password, the details on the back of your hub will no longer show the correct information.

  Please note: any devices connected to your Wi-Fi will disconnect when you change your Wi-Fi network name or password. You'll need to reconnect each device afterwards using your new details.

  ---