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- Should you have any concerns, you can contact us 24/7 via our online assistant, Ask Us here.
- Always make sure that you check that the product you are signing up for is appropriate for you.
- Shell Energy will notify you when they will increase or reduce your monthly Direct Debit amount depending on your usage.
- If you'd like to seek independent advice about changing energy supplier please call Citizens Advice Consumer Helpline. The English speaking number is 03454 04 05 06 and Welsh is 03454 04 05 05 or visit www.citizensadvice.org.uk