A smart move for your home energy

A smart meter can help you control your individual energy usage, and the national rollout is making the UK's energy system more efficient.

Log in to register for a smart meter

Smart meters help you to be more savvy with your energy usage

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Automatic meter readings

Say goodbye to faffing around with manual meter readings.

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No more estimated bills

Every reading reflects your exact energy usage.

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Easy to use

Your new in-home display (IHD) displays the energy you use in pounds and pence.

How do smart meters work?

Smart meters replace your old analogue meters, and are installed at no additional cost. They use mobile technology to send us automatic meter readings that reflect the exact energy you use, removing any uncertainty.

And as part of your upgrade, we aim to install the next generation of smart meters (SMETS2) should your home and location be suitable. In most cases your smart meter(s) will continue to work should you change supplier, but we recommend checking with your new supplier just to be sure.

See your usage

We offer you a day-by-day breakdown of how your energy usage varies via our online tool. If you change your meter readings to be half-hourly, you’ll also get a detailed overview of how your energy usage fluctuates throughout the day.

You can also see your usage in real-time via your in-home display (IHD), which shows your usage in pounds and pence. You receive an IHD as standard when we install your smart meter.

Booking your installation

We work with SMS Plc (Smart Metering Systems) to provide smart meter installations for all Shell Energy customers.

It normally takes two hours to install both gas and electricity meters, and we’ll need to switch off the supply for 30 minutes per meter installed.

In 2022 we plan to install 236,116 smart meters (115,133 electricity and 120,983 gas). 230,921 of these installations will be for customers with a credit meter and 5,195 will be for customers with a prepayment meter.

Our Installation Promise

Smart meters make it easy to manage your energy, save money, and do more for the environment. And we want to make it easy for you to get your hands on one. Enjoy the benefits, without the faff. Here’s our promise to you:

  • Before we install your new meter, we'll give you all the information you need to help you prepare for the day.

  • We’ll offer you a convenient In-Home Display unit, so that you can keep track of your spending.

  • On the day, our engineer will demonstrate how your smart meter works.

  • Our engineer will offer you advice and information on how you can use less energy.

  • We’ll never ask you to pay for goods or services without receiving your permission to do so prior to the installation.

  • Our engineers will always take into account any specific needs or requirements you’ve told us about, relating to the health or disabilities that may impact you or anyone in your home.

Learn more about smart meters

Who do they benefit?

Keeping your data secure

Giving you peace of mind

Your smart future starts here

Frequently asked questions

Once you’ve agreed and appointment, our installation partners Smart Metering Services (SMS) will send an engineer to your home to have a smart meter installed.

The process is super easy - you just need to be home during the installation, and have the area around your current meter clear and easy to access so the engineer can work their magic. The whole thing will take about an hour per meter, and once you’re set up you’ll be good to go.

Yes, but only for a while. Once our engineer is set up and ready to start the installation, they’ll switch off your electricity and then your gas. This will only be for around 30 minutes for each meter.

Before our engineer arrives it’d be a good idea to switch off electrical appliances like your oven, television, cable and satellite TV box, so they don’t get an electrical surge.

All of our smart meters are certified to the strict security standards set out in our Supplier License and the Smart Energy Code (SEC), and are operated according to UK and EU safety regulations. Smart meters use secure mobile technology to send your reads to our systems, ensuring we have the most up-to-date information for accurate billing.

Have a look at Public Health England’s (PHE) website for more information about the safety of smart meters.

Gas meters:
These are powered by a battery that sits within the meter. The battery is designed to last over ten years before a replacement is required and when it is, the gas meter will alert our systems. When this happens, we will contact you to arrange an appointment to replace the battery.

Electricity meters:
These are powered directly from your electricity supply. In case of power failures, your smart meter will save your information (including your IHD information), so that it can be restored when the power is restored.

We follow the Smart Metering Installation Code of Practice (SMICoP), which aims to inform and protect customers who are having a smart meter installed in their home.

We’re working closely with the government and Smart Energy GB to upgrade all of our customers to smart meters. We'll reach out to all of our customers by June 2021 to install a smart meter and IHD at no extra cost.

We also follow the Smart Metering Installation Code of Practice (SMICOP), which means we give you all the right information and support throughout the smart meter installation process.