Earn exclusive solar credits in summer to reduce your electricity bill in winter

FAQ's

• Do I need to have solar panels?

  To benefit from our Solar Storage tariff you’ll need to have both solar panels and a sonnenBatterie installed.

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• What if I don't have solar panels installed?

  To benefit from our Solar Storage tariff you’ll need to have both solar panels and a sonnenBatterie installed. sonnen approved installers can help by discussing your system requirements and providing you with a quote either for a battery, or for both a solar PV system and a battery.

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• Why is Shell Energy partnering with sonnen?

  sonnen is a market leader in home energy storage and a 100% Shell owned subsidiary since 2018. sonnen’s intelligent technology is best in class; perfection engineered and made in Germany. Its technology is credited with having the best battery chemistry and modular flexibility, allowing future-proof fit with any energy needs now, and in the years to come.

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• Who will install the sonnenBatterie and how long will it take?

  sonnen partners with a network of approved installers. They’ll install the battery storage system and answer any technical questions you have. A standard installation usually takes three or four hours, depending on the complexity of the installation.

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• As we deal with Covid-19, is it safe to have installers in my home? And what steps are you taking to protect me and my family?

  To ensure everyone's safety and to minimise the time in your home all sonnen approved installers will be conducting technical surveys remotely. Any home visits, including battery installation, will include full protective measures (including wearing PPE, and complying with social distancing guidance) as recommended by MCS and government guidelines.

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• What are the general installation requirements?

  A sonnenBatterie can be installed almost anywhere indoors. As the battery unit is quite large it is typically located in areas such as utility rooms, hallways, cloakrooms, offices, kitchens and garages.

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• How much does it cost to install sonnenBatterie?

  The cost of installing a sonnenBatterie system can vary, depending on the battery capacity  and complexity of installation. A sonnen approved installer will provide you with a personalised quote based on your solar panel size and home energy usage.

  A typical price for a fully installed 5kWh sonnenBatterie starts from £6,499 inc VAT.

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• sonnenBatterie warranty

  A sonnenBatterie comes with a warranty of 10 years or 10,000 charge cycles. The performance guarantee states that the battery won’t be less than 70% of its installed capacity after 10,000 cycles.
  The sonnen warranty is available to download from the sonnen website.

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• Can I use my sonnenBatterie during a power cut?

  If your home is suitable, sonnen installers can install additional controls to allow your battery system to operate in a mains power cut. This may incur extra cost depending on the control you need.

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• Will I see a reduction in my energy bills?

  You’ll be able to store surplus solar electricity generated during the day for later use, reducing the amount of electricity you draw from the grid and, therefore, reduce your electricity bill. How much you save on your energy bill will depend on your individual solar panels and energy usage.

  In addition, if you combine sonnenBatterie with our Solar Storage Tariff, you can earn solar credits and reduce your winter bills by up to £150*.

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• How will solar credits work?

  Once you’ve switched to Shell Energy Solar Storage tariff and installed a sonnenBatterie,  you’ll be eligible to receive up to £150* in solar credits on your energy bill in the duration of the tariff. A fixed monthly credit of £50 will be applied in the winter months of December, January and February for surplus solar energy exported during the summer months of June, July and August^.

  Think of it as virtually storing your energy - what you don’t use in the summer, you’ll get to use in the winter.

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• Do I need a smart meter for this tariff?

  No, you can enjoy the benefits of the tariff with a standard electricity meter. However, you’ll need to be on a credit meter, that is, not a prepayment meter, as they are not compatible with the tariff.

  If you don’t already have a smart meter, now is a good time to upgrade. A smart meter can help you control your individual energy usage, and the national rollout is making the UK's energy system more efficient.

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• Will my FIT or SEG be affected?

  No, you’ll continue to receive your FIT or SEG payments, in addition to earning up to £150* in solar credits.

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• What about if I have a different battery, can I still get the tariff?

  This tariff is only available to customers who own or install a sonnenBatterie, and is not compatible with other home battery storage systems.

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