Frequently asked questions

• How do I switch to the Charge and Drive 2021 Tariff?

  To switch to our EV tariff, you’ll need a SMETS2 smart meter installed in your home. Installing a smart meter is easy, and your upgrade won’t cost you anything extra.

  If you already have a SMETS1 smart meter from a different supplier, we’ll check which type it is and let you know if we can support it. If we can’t, you’ll need to upgrade to our SMETS2 meter. But the good news is that this meter will be compatible with all other suppliers should you wish to switch in the future.

  If you’re interested in switching to our Charge and Drive 2021 tariff, get a quote.

  If you’re an existing customer, make sure you have your Shell Energy account details to hand. You’ll also need to provide the manufacturer and model of your electric vehicle.

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• Why do I need a smart meter?

  In order for us to give you an accurate bill, we need to know how much energy you’re using. EV drivers typically use 1500 kWh per year for home charging.

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• If I move house can I take this tariff with me?

  Unfortunately, you can’t take this tariff with you when you move home. However, you’ll be entitled to apply for any of our tariffs available at the time.

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• What happens at the end of this tariff?

  We’ll write to you before the end of this tariff to let you know what your options are, including details of the tariff that we’ll automatically move you to if you don’t take any action.

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• Will I be charged exit fees if I change from my current tariff?

  If you change from your current tariff before the end of your fixed term, you will be charged an exit fee. If you’re on a flexible tariff you won’t be charged.

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• Will I need to provide evidence of owning or leasing an electric vehicle to qualify for this tariff?

  Yes - in order for you to take out this tariff you’ll need to be able to supply evidence that you own or are leasing an electric vehicle.

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• How will I receive my free miles?

  You will see your free EV miles credit of £6.67 added as a credit onto your monthly bill.

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