Moving home? Take us with you
Here you can find everything to help your move go smoothly. Just follow our guide below.
Frequently asked questions
After you tell us your new address during the move out process, we’ll ask you if you’d like to take your Shell Energy tariff with you. If you do, we’ll ask you for some details about your new home.
You may be charged exit fees if you don’t transfer your tariff with you. Exit fees are designed to cover costs we incur if you end your contract early. Please see your tariff guide in your online account for more details.
If you have a prepayment meter you can just let us know about your move on the day by calling our Home Move team on 0330 0945800.We'll only need the meter serial number (it’s on the front of your meter next to the barcode and looks something like: X22L 987654).
You should get your final bill within 14 days of your move out date.
If we owe you any money we'll refund you within 14 days after sending your final bill. If you don’t receive your refund within this period, please call us on 0330 0945800, 8am to 6.30pm weekdays and 9am to 4pm on Saturdays.
Call us on 0330 0945800, 8am to 6.30pm weekdays and 9am to 4pm on Saturdays.
Shell Energy broadband
All of our broadband plans comes with these great features as standard.
All of our products are unlimited as standard
No additional charges
With no connection fee and line rental included
No end of contract increase
All of our products feature no end of contract price rises