Smart Metering Installation Code of Practice

Shell Energy Retail Limited is committed to the Smart Metering Installation Code of Practice (SMICoP). The code is aimed to inform and protect customers who are having a Smart Meter installed in their home. We want to ensure our customers’ Smart Meter installation experience is a positive one.

Smart meters are ‘smarter’ than digital and mechanical meters because you don’t need to take readings. The benefits include the ability to:

  • monitor your energy use online,
  • see how much energy you’re really using,
  • make informed changes to your usage to save energy and reduce your bills.

Read more about the benefits of Smart meters.

Energy saving advice

As strange as it sounds, we’re the energy company who is determined to help you use less energy. By using less, you will benefit from more budget-friendly bills and doing more to help the environment. Find out how you can save more energy.

Get impartial information about your energy from the Citizens Advice Bureau

Know your rights in a changing energy market

Gwybod eich hawliau mewn marchnad ynni sy’n newid

or alternatively you can contact The Energy Saving Trust:

Telephone: 0800 512 012
Website: www.energysavingtrust.org.uk

England:
21 Dartmouth Street London
SW1H 9BP

Scotland:
2nd Floor Ocean Point 1 94 Ocean Drive Edinburgh
EH6 6JH

Wales:
1 Caspian Point Caspian Way Cardiff Bay Cardiff
CF10 4DQ

Providing excellent customer care to our vulnerable customers is one of our top priorities at Shell Energy. Find out how we're helping vulnerable customers.

If you would like to receive any of our Smart Meter communications or information in another format, please contact us on 0330 094 5800.

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