It’s an unprecedented time in the energy market right now, and wholesale costs have dramatically increased over the past few months.
That’s why we’ve made the decision to temporarily remove our fixed tariffs from our website. You can read more about this on our dedicated energy market updates page.
We understand that this is a worrying time but we want to reassure you that your energy supply is safe with us.
Our customer service teams are getting lots of calls at the moment and we have a responsibility to prioritise calls from vulnerable customers. We assure you we’re doing our best to reduce waiting times, so please only call if you really need us.
You can help us keep our phone lines open by doing what you can online through My Account.
Don’t worry, there’s no need to contact us right now. If you're on a fixed tariff that’s coming up for renewal, you’ll be moved to a flexible tariff (also known as a standard variable tariff or SVT) at the end of your contract period. You'll have the opportunity to switch to a fixed tariff when one becomes available via My Account.
If you're currently on a flexible tariff, you’ll stay on a flexible tariff and be protected from further price rises until April 2022 by Ofgem's Price Cap.
The simplest and easiest way to view your current tariff details is online through My Account. Simply log in with your account details.
If you do need some support, you can:
- - Find the answer in our frequently asked questions
- - Chat to us via Ask Us, available 24 hours a day
In line with wider industry advice, we recommend that you stay with your existing supplier, as you’re unlikely to find a better deal in the market right now.
We’re here to stay for the long term
Shell Energy is a well backed business, with experienced leadership and a strategy that plans for the long term with the necessary provisions to ride this wave, so our customers and colleagues can rest assured.
“Shell Energy has backing from Shell, and therefore here to stay as a long term and enduring UK energy provider. We are actively participating in the UK’s transition to net-zero emissions and guiding British households to a better energy future.”
Ed Kamm, Chief Executive Officer at Shell Energy
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*Average annual bill based on a national average usage of 2,900 kWh of electricity and 12,000 kWh of gas.
**If you are a Shell Energy customer on the Commencement Date and you subsequently terminate your Energy Contract with us, then any discount in relation to the Charges that you were entitled to as an energy customer may cease to apply. Customers who take their Energy Contract from Shell Energy may get the energy discount shown above unless they take a product as part of a promotional offer in which case they will get the lower of the promotional offer or the discounted energy price.