100% renewable electricity, 100% of the time
Cleaner energy is more important than ever. That’s why all our electricity is 100% renewable, as standard.
We make it easy for everyone to choose renewable electricity
Switching to Shell Energy is easy, we can help to provide you with gas and electricity quotes in minutes. All our plans come with 100% renewable electricity as standard.
Because energy matters to all of us.
Our energy tariffs
It’s an unprecedented time in the energy market right now, and wholesale costs have dramatically increased over the past few months.
That’s why we’ve made the decision to temporarily remove our fixed tariffs, as we can't give you a fair price that offers great value at this moment in time. You can read more about this on our dedicated energy market updates page.
We understand that this is a worrying time but we want to reassure you that your energy supply is safe with us.
Our customer service teams are getting lots of calls at the moment and we have a responsibility to prioritise calls from vulnerable customers. We assure you we’re doing our best to reduce waiting times, so please only call if you really need us.
You can help us keep our phone lines open by doing what you can online through My Account.
Existing customers
Don't worry, there’s no need to contact us right now. If you're on a fixed tariff that’s coming up for renewal, you’ll be moved to a flexible tariff (also known as a standard variable tariff or SVT) at the end of your contract period.
You'll have the opportunity to switch to a fixed tariff when one becomes available via My Account.
Flexible tariff customers
If you're currently on a flexible tariff, you'll stay on a flexible tariff and be protected from further price rises until April 2022 by Ofgem's Price Cap.
The simplest and easiest way to view your current tariff details is online through My Account. Simply log in with your account details.
If you do need some support, you can:
- Find the answer in our frequently asked questions
- Chat to us via Ask Us, available 24 hours a day
New customers
We plan to go back to offering great fixed tariffs as soon as we can. Register your interest to be the first to hear about these.
We’re here to stay for the long term
Shell Energy is a well backed business, with experienced leadership and a strategy that plans for the long term with the necessary provisions to ride this wave, so our customers and colleagues can rest assured.
"Shell Energy has backing from Shell, and therefore here to stay as a long term and enduring UK energy provider. We are actively participating in the UK's transition to net-zero emissions and guiding British households to a better energy future."
Tony Keeling, Chief Executive Officer at Shell Energy
Simple Switching
Step 1
Get a quote
It only takes a couple of minutes
Step 2
Make the switch
It’s simple and we do the legwork
Step 3
Stay in control
Get tools to help you manage your energy
Step 4
Reap the rewards
Enjoy saving on fuel and great offers with Shell Go+
Switching is easy and hassle-free. We do all the work for you and will keep you updated every step of the way. Plus you’re protected by the Energy Switch Guarantee.
Learn more about switchingTake care of your energy while on the go
Our app is the easiest way of managing your balance and making payments.
Easy ways to use less energy
We want to help you and your household save energy. That’s why we’ve put together these quick and achievable ways to lower your energy use at home.
Save energy with a smart meter
We know that saving energy is important to you and your family. By upgrading to a smart meter you could save on your gas and electricity, and monitor your usage.
Energy supplier for a smarter home
Upgrade your home with the latest smart home technology. Shell Energy has partnered with cutting edge technology providers to make your home energy easier to manage.
Exclusive rewards programme for all Shell Energy customers
Exclusive savings on fuel at Shell service stations for our customers, plus personalised offers and other surprises, only with the Shell Go+ rewards programme.
Everything you need to know about bioenergy?
Discover how bioenergy works within your home and your business. We talk about the benefits of using biomass and tips on how to store your generated energy.
How do solar panels work?
Discover how solar panels work within your home and how to maintain them so they can help you save on your energy bill.