Our policies

Our customers' needs are our priority and we strive to exceed expectations.
We hold ourselves to high standards, some of which are available for you to download and view here.

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Our company policies

  • Tax Strategy

    Click to view our Tax Strategy.

  • Modern Slavery Statement

    This statement has been published in accordance with the Modern Slavery Act 2015. It sets out the steps we have taken during the financial year ending 31 December 2021 to prevent modern slavery and human trafficking in our business and supply chains.

  • Smart Meter Calculated Planned Annual Target

    Shell Energy UK has a Calculated Planned Annual Target to install 194 gas, and 224 electricity, Smart Meters to qualifying relevant premises during 2022.