Our policies
Our customers' needs are our priority and we strive to exceed
expectations.
We hold ourselves to high standards, some of which are available for you to
download and view here.
Your contract
- Terms and Conditions of Supply
View our Terms and Conditions of Supply.
- Guaranteed Standards
View the Guaranteed Standards, as set out by Ofgem, that we have to adhere to.
- Network Operator Standards
View the Network Operator Standards.
- Complaints Handling Procedure
View our Complaints Handling Procedure.
Your data
- Privacy Policy
View our Privacy Policy.
- Email Disclaimer
View our Email Disclaimer.
Visiting our website
- Cookie Policy
View our Cookie Policy.
- Accessibility
View our Accessibility Policy.
- Website Terms of Use
Click to read our Website Terms of Use.
- Online Content Disclaimer
View our Online Content Disclaimer.
Our company policies
- Tax Strategy
Click to view our Tax Strategy.
- Modern Slavery Statement
This statement has been published in accordance with the Modern Slavery Act 2015. It sets out the steps we have taken during the financial year ending 31 December 2021 to prevent modern slavery and human trafficking in our business and supply chains.
- Smart Meter Calculated Planned Annual Target
Shell Energy UK has a Calculated Planned Annual Target to install 194 gas, and 224 electricity, Smart Meters to qualifying relevant premises during 2022.