Welcome to Shell Energy Broadband

We’re delighted to welcome Post Office’s broadband and home phone customers into the Shell Energy family.

The future of your broadband starts now

We’ve provided fast and reliable broadband to thousands of customers across Britain since 2016. The future of your broadband is in good hands.

We’ve included all the information you’ll need about your new service below. If you haven’t transferred yet, we’ll be in touch shortly to confirm when you’re on board.

What’s included in my service?

  • Unlimited usage

    You can download and upload as much as you want, whenever you want. And we won’t slow you down at any time.
  • Exclusive rewards

    You’ll enjoy exclusive fuel savings at Shell service stations, plus personalised offers and other surprises, only with the Shell Go+ rewards programme.
  • Friendly, local call-centre agents

    Need to get hold of us? We have customer-service agents on hand and ready to help. Our dedicated team is UK based and trained to answer your queries.
  • Award-winning service

    We pride ourselves on keeping our customers happy. We’ve even been recognised by Resolver for our excellent customer service in telecoms.

Getting started with My Broadband

With your new service, comes a brand new online account. If you have a registered email address, you’ll receive an email shortly with all the details of how to activate your My Broadband.

My Broadband is great for updating your account details, staying on track with your latest bills and checking out our other packages.

Billing and payments

Your first Shell Energy bill should arrive around a month or so after your transfer. We’ve made sure our bills are simple and easy to understand.

Check out our handy guide for more information on your new bill. And don’t worry, you can continue using your preferred payment including visiting Post Office branches.  

For more information about payments and billing, check out our Billing and Payments help articles.

Customer service

When you transferred to Shell Energy, so did the Post Office Broadband customer team, so you can rest assured that when you contact us you’ll be speaking with someone familiar. Need help? Browse our help articles, speak to us on Live Chat or contact us on the same number you use today.


Our other services

Home broadband is just part of what we do. We also supply 100% renewable electricity, gas, smart home technology and boiler care to British homes.

Take a look at our Energy page to see our latest tariffs, or the Shell Energy shop to check out our smart home technology offerings.

Frequently asked questions