Welcome Colorado Energy, Daligas, GOTO Energy and Pure Planet customers

Welcome Colorado Energy, Daligas, GOTO Energy and Pure Planet customers

By: Shell Energy

26 Nov 2021

LAST UPDATED 13:00 FRIDAY 26 NOVEMBER
  • Up next: creating your account
  • Coming soon: setting up your Direct Debit, moving over your credit balance, your first bill
  • Done: advising you of your tariff rates, welcome to Shell Energy, Ofgem SoLR appointment

We’re in the final stages of creating your account. We've been waiting to receive your details and have nearly half a million new customers joining us, so thanks for your patience.

Once your account is fully set up, you’ll receive your login details. You can then create a new Direct Debit or make an ad-hoc payment. We’ll also be able to transfer across any credit you had with your old supplier.

We’re aiming to get your first bill to you in December. By then you should have your login details, which means you’ll be able to set up a new Direct Debit if you haven’t already.

As your first bill period will be for longer than usual, we strongly recommend setting aside one month’s Direct Debit payment, so you can make sure your first bill is covered.

Check out our FAQs

We’ll be in touch soon. For more information, please check our FAQs:

How do I get in touch?

We don’t have any more information to share with you right now, but we’ll keep this blog post and our frequently asked questions updated, so please check back here if you need to.

During this busy time, we’d like to reserve our phone lines for those customers who need extra support. If you can’t find the information you need on our blog or frequently asked questions, you can email us.

For all other queries, visit our help centre, or find out what to do in an emergency.

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