Our new smart meter installation safety precautions

Our new smart meter installation safety precautions

By: Bradley Neale

17 Jun 2020

We’d like to share how we’re going to protect our customers and engineers from COVID-19 related risks during smart meter installations.

In your home: Protecting our engineers and customers

Personal Protection Equipment (PPE)
Including: mask; nitrile disposable gloves; safety glasses; disposable boot/shoe covers

Social distancing
Strict social distancing guidelines in place to maintain at least 2 metres between engineer and customer

Hygiene Items
Including: antibacterial wipes & sanitiser to wash hands thoroughly before and after visits

New and updated procedures
Via method statements, risk assessments and e-learning modules to reduce risk

Travelling to your home: Safe travel practices to reduce risk

Hygienic travelling practices guidelines include:
  • Avoiding any unnecessary travel
  • Use of disposable gloves and sanitiser for refuelling
  • Avoiding unnecessary visits to fuel stations
  • Paying contactless where possible
  • Van stocked with sanitiser, antibacterial wipes and PPE

For more information, please read the risk assessment from our installation partner SMS Plc.

Our new safety precautions will begin before your installation takes place, as all engineers will follow new guidelines when travelling to your home. These include avoiding all non-essential travel, regular sanitisation of our vans, and use of disposable gloves/hand sanitiser when refuelling.

Ahead of your installation, our engineers will call you to confirm that you aren’t experiencing any COVID-19 related symptoms. They’ll also inform you of our installation process step-by-step, and ensure you’re happy to comply with social distancing measures.

During the installation, our engineers will ask that you maintain a distance of 2m at all times, and if possible, remain in a separate room for the duration of their visit. Engineers will also be equipped with PPE, including a protective mask, gloves and glasses, as well as hygiene items including antibacterial wipes and hand sanitiser.

After your smart meter is installed, our engineers will sign the relevant documents on your behalf. The entire installation process should take no longer than 90 minutes, and then your home can enjoy the many benefits of its very own smart meters.

Smart meters submit your meter readings automatically, and are great for letting you know exactly how much energy you’re using. For more information, head over to our smart meter page.

If you live in Scotland, are over the age of 70, are pregnant, or have underlying health conditions, please don’t book a smart meter appointment until further notice.