Our new smart meter installation safety precautions
By: Bradley Neale
15 Jan 2021
Smart meters are an essential national upgrade to the UK's energy system. That's why installations will continue in most areas of the UK, with the necessary safety precautions in place.
Please note: Smart meter installations in Scotland will be paused from 16 January until further notice, in accordance with Scottish government guidelines. Our smart meter installation partner, SMS Plc, will contact all affected customers to cancel their appointment. We’ll be in touch to rearrange appointments once installations can resume. Emergency visits or any appointments related to safety will continue.
We recommend staying up-to-date with your area's government guidance, you can do that on the following websites:
Wales - https://gov.wales/coronavirus
England - https://www.gov.uk/coronavirus
Scotland - https://www.gov.scot/coronavirus-covid-19/
If you live in an area where current government guidance restricts non-essential household visits, or you’re self isolating, please don’t book an appointment.Otherwise, you can now book your smart installation online here.
We’d like to share how we’re protecting our customers and engineers from COVID-19 related risks during smart meter installations.
In your home: Protecting our engineers and customers
Personal Protection Equipment (PPE)
New and updated procedures
Travelling to your home: Safe travel practices to reduce risk
|Hygienic travelling practices guidelines include:|
For more information, please read the risk assessment from our installation partner SMS Plc.
Our new safety precautions will begin before your installation takes place, as all engineers will follow new guidelines when travelling to your home. These include avoiding all non-essential travel, regular sanitisation of our vans, and use of disposable gloves/hand sanitiser when refuelling.
Ahead of your installation, our engineers will call you to confirm that you aren’t experiencing any COVID-19 related symptoms. They’ll also inform you of our installation process step-by-step, and ensure you’re happy to comply with social distancing measures.
During the installation, our engineers will ask that you maintain a distance of 2m at all times, and if possible, remain in a separate room for the duration of their visit. Engineers will also be equipped with PPE, including a protective mask, gloves and glasses, as well as hygiene items including antibacterial wipes and hand sanitiser.
After your smart meter is installed, our engineers will sign the relevant documents on your behalf. The entire installation process should take no longer than 90 minutes, and then your home can enjoy the many benefits of its very own smart meters.
Smart meters submit your meter readings automatically, and are great for letting you know exactly how much energy you’re using. For more information, head over to our smart meter page.