How to save on your energy bills with the Warm Home Discount

How to save on your energy bills with the Warm Home Discount

By: Shell Energy

15 Oct 2021

There are times when all of us need a helping hand, and the Warm Home Discount gives you exactly that.

This government-backed scheme offers those who need it most £140 credit towards their winter electricity bills.

We’ve made it as easy as possible to apply for the 2021/22 Warm home discount scheme via our online form, or check out the landing page for more information and eligabilty criteria.

The scheme is now open and works on a first-come-first-served basis, so if you think you might qualify, we suggest applying as soon as you can.

Got questions? Here’s our guide to all you need to know about the scheme:

Do I qualify for the Warm Home Discount?

To qualify for the Warm Home Discount scheme, you’ll need to fall into one of these two groups:

THE CORE GROUP:
You’ll automatically get the payment if you receive Pension Credit with Guarantee Credit and were with us for electricity on 4 July 2021. If you’re in this group, you’ll get a letter from the Department of Work and Pensions (DWP) telling you you’re eligible for the winter 2021/2022 Winter Home Discount payment, and you don’t need to apply.
THE BROADER GROUP:
If you’re not in the Core group, then you’ll need to apply for the scheme. If you’re on a low income and certain means-tested benefits, you may be eligible. We can only give a limited number of discounts each year, so it’s important to apply early.
When does the Warm Home Discount scheme open?

The scheme is now open. We’ve already received a huge number of applications, so we recommend getting your skates on if you want to apply.

How do I apply?

We’ve made it as easy as possible to apply. You can apply via our online form.

I had the Warm Home Discount last year. Does that mean I automatically qualify this time?

No, you don’t automatically qualify for the payment because you’ve had it before.

If you’re a Core group customer, you’ll get a letter from the DWP each year confirming your eligibility. If you don’t fit the Core group criteria or get a letter from the DWP, you’ll need to apply for the discount as part of the Broader group.

How will I know if I’ve qualified for the scheme?

You’ll receive an email within a week letting you know if your application has made it through to the next stage. We’ll let you know whether your application qualifies within six weeks.

What happens if I’m turned down?

If you’re found to not qualify, then you’re welcome to reapply. But if you then give different answers, you may be asked to provide evidence to support your claim.

Do I have to apply online?
Yes. If you don’t have an email address, we recommend you either:
  • Set up an email address
  • Get a family member or friend to complete your application
  • Contact one of the following:
    • Citizens Advice
    • Adviceline (England): 0800 144 8848
    • Advicelink (Wales): 0800 702 2020
    • Relay UK – if you can't hear, or speak on the phone, you can type what you want to say: 18001 then 0800 144 8884
  • Contact Age UK

We’ll send all messages to the email address you provide, so if someone else is completing the application on your behalf, make sure they can update you with any messages from us.

I have a prepay meter – can I still apply?

Yes, you can still apply for the discount if you have a prepay meter. If you have a smart meter, the payment will be automatically added to your meter. If you don’t, then you’ll receive vouchers you can redeem at PayPoint outlets.

What if I’m only with you for gas, not electricity?

The Warm Home Discount is applied to your electricity bill, not gas, so you’ll need to be on supply with us for electricity to qualify.

I have a prepay meter. Can I have my payment applied to my gas meter, as well as my electricity meter?

If you have a prepay meter and want your payment applied to your gas meter as well as your electricity meter, we can do this for you.

In the first instance, we’ll have to apply the credit to the electricity meter. But if you’re also on supply with us for gas, call our prepay customer team on 0330 094 5802 once the credit is applied. We can then move the £140, or some of it, onto your gas meter.

When will I receive my Warm Home Discount payment?

Unfortunately, we can’t guarantee exactly when the payment will be applied to your account. But we can tell you it will be on or before Thursday 31 March.

When’s the deadline for claiming a Warm Home Discount?

It’s first come, first served, so we recommend applying as soon as you can. We’ll close the scheme once we receive our allocated number of applications.

What if I’m a former Green customer? Will I still get the discount?

Green customers are welcome to apply here. Please use your Shell Energy account number if you’ve received it, otherwise you can use your Green account number.

If you’re in the Core group and have received a letter from the DWP telling you you’ll get the Warm Home Discount, you’ll definitely receive the payment. We’re working with the DWP to make sure this process runs smoothly.

What if I’m a former Pure Planet customer? Will I still get the discount?

Customers from Pure Planet can apply here using your Shell Energy account number once you’ve received it.

If you’re in the Core group and have received a letter from the DWP telling you you’ll get the Warm Home Discount, you’ll definitely receive the payment. We’re working with the DWP to make sure this process runs smoothly.

What if I’m a former Colorado Energy customer? Will I still get the discount?

Customers from Colorado Energy can apply here using your Shell Energy account number once you’ve received it.

What if I have other questions?

You’ll find more information about the Warm Home Discount in our Help section. You can also read the full terms and conditions.

Are there any other ways I can lower my energy bills this winter?

We know winter bills can be a challenge. To save some money on yours, read our energy-saving tips and tricks: