How are government measures helping with energy bills?

How are government measures helping with energy bills?

By: Shell Energy

07 Mar 2022

Last updated Tuesday 02 August

The Government has announced a package of measures to help households with their energy bills and the cost of living crisis. Here’s our guide to the measures and what they mean for you.

The Energy Bills Support Scheme discount

What is it?

All households are set to receive £400 over six months towards their energy bills. The Energy Bills Support Scheme is a discount, not a loan, so you don’t have to pay it back. The money comes from the Government, but is being distributed by energy suppliers.

Who qualifies?

Every household with a domestic electricity connection in Great Britain, regardless of household income. You’ll automatically qualify, so there’s no need to apply.

What do I have to do?

No matter how you pay for your energy, you’ll receive your bill reduction in instalments, starting in October 2022. That way, if you move house, you’ll still receive the benefit.

How will the payments work?

You’ll receive two instalments of £66, and four of £67, starting in October 2022. If you pay by Direct Debit, or when you get your bill, the credit will appear on your account as if you’d made a payment.

What if I have a prepayment meter?

If you have a smart prepayment meter, the payments will automatically appear as credit on your meter – you don’t have to do anything.

If you have a traditional prepayment meter with a card or key, we’ll send you voucher codes by post each month.

Watch out for scam emails, texts and social media posts asking for your financial details and personal information - we won’t ask you for these.

The council tax rebate

What is it?

A £150 rebate on your council tax bill.

Who qualifies?

Households in council tax bands A-D, along with households in Scotland who receive Council Tax Reduction (CTR). That means 80% of UK households will benefit from the rebate.

Not sure what council tax band you’re in? Check the Government’s website. If you qualify, you should have received your rebate back in April, but we know that not all households have received it yet.

What do I have to do?

If you pay for your council tax by Direct Debit, you don’t need to do anything - you’ll automatically receive the benefit. If you pay another way, you’ll have to apply for it on your council’s website.

The cost of living payment

What is it? 

A one-off £650 payment to households on means-tested benefits (listed as Universal Credit, income-based Jobseekers Allowance, Income-related Employment and Support Allowance, Income Support, Working Tax Credit, Child Tax Credit, and Pension Credit).

How do I get it?

If you’re on means-tested benefits, the Department of Work and Pensions (DWP) will send it to you directly. You’ll receive the payment in two lump sums – you should have received one in July, and you’ll get another in autumn. Payments for those on tax credits only will follow shortly afterwards.

The pensioner cost of living payment

What is it?

A one-off payment of £300 to pensioner households.

How do I get it?

You’ll receive it in November/December alongside your Winter Fuel Payment. What is it? 

A one-off £650 payment to households on means-tested benefits, listed as Universal Credit, income-based Jobseekers Allowance, Income-related Employment and Support Allowance, Income Support, Working Tax Credit, Child Tax Credit, and Pension Credit.

The disability cost of living payment

What is it?

A one-off payment of £150 to those receiving Disability Living Allowance, Personal Independence Payment, Attendance Allowance, Scottish Disability Benefits, Armed Forces Independence Payment, Constant Attendance Allowance, or War Pension Mobility Supplement.

How do I get it?

You’ll receive it as a one-off payment in September.

What else is the Government doing?

The Government has announced a £500 million increase to the Household Support Fund. Local authorities in England deliver this to households who need it most. To find out more, contact your local council.

The Government is making more households eligible for the Warm Home Discount, so three million households will now benefit. From October, the discount will increase by £10 to £150 and you’ll no longer need to apply. If you’re eligible, you’ll automatically receive it.

Is there any other government support available to me?

If you’re a pensioner, or on certain means-tested benefits, there are other government initiatives open to you. You can find out more about these in our support hub.  

What support is Shell Energy offering? 

We understand that many of our customers will be feeling the pinch of higher energy bills. Visit our support hub where, along with details of government schemes, you’ll find debt support and energy-saving advice, including our £5 million support fund for energy and broadband customers.

What if I can’t pay my bill? 

If you can’t pay your energy bill, the most important thing you can do is get in touch. A member of our friendly team will tell you how we can help. Remember, no matter what happens, we won’t cut off your energy supply.