Could Shell Energy’s support package help you?

Could Shell Energy’s support package help you?

19 December 2023

We know this is a worrying time for our customers. If you’re struggling to top up or pay your bills, it can be hard to know who to turn to or what to do.

This is why we want you to know about the support package we’ve set up to give Shell Energy customers who need it most a little extra peace of mind this winter. If you’re struggling, we can help to make things more manageable.

Shell Energy’s customer support package includes:

  • A Helpfund set aside to help customers who need financial support
  • A multimillion-pound donation made to charities and organisations supporting people in the UK through the cost of living crisis

Whatever your situation, if you’re worried about your energy or broadband bills this winter, please do get in touch. We’ve already been able to help thousands of customers, but we know this will be a challenging winter and many more customers will need extra support.

What could this mean for you?

Here are just two examples of how we’ve used the Helpfund to support our customers this year:

We could help during tough times

Recently diagnosed with cancer, Edith* found herself off work with no access to sick pay or other benefits. She was worried about leaving debt for her husband if anything happened to her. We used the hardship fund to clear her balance of £475, allowing her to focus on her health.

We could take some pressure off your budget

Jeff* was finding it hard to make ends meet as he was raising a family alone without much money coming in. His outstanding bills had built up to more than £900, and trying to catch up meant he had even less to budget with each month. We cleared his balance, giving him a little more breathing space.

If you’re worried about paying your energy bills, you can get in touch with us on 0330 094 5800. Whatever’s happening, a member of our friendly team will be there to listen, and figure out the best way we can help. It could be you need more time to pay or, like Edith and Jeff, more direct financial support.

It can be hard to ask for help. But we set up the Helpfund for our customers, and want to make sure it reaches each and every person who needs it.

Other ways Shell Energy can help

We’re committed to giving our customers a helping hand when they need it most. If you’re struggling to pay your bill, we want to do all we can to support you. Find out what to do if you’re struggling to pay

If you’re looking to save energy and lower your costs, making small changes to your home setup and daily routines can add up to a real difference. Discover quick and achievable tips to help you save energy at home

*Names have been changed