We’re here to help
If you’re worried about your bill or need any kind of extra support, please take a look at our guide for energy and broadband customers.
Important information for new and existing Shell Energy customers
With energy prices dominating the news, you may have questions about what will happen when Ofgem’s price cap increases in April. Let us explain what's going on and how we're helping.
We supply 100% renewable electricity, as well as gas, smart home technology and broadband, to British homes1.
With mesh technology, you can enjoy strong, stable Wi-Fi from the basement to the loft. This means no more dead zones or struggling for a signal. It’s quick and easy to set up, too.
We’re giving new customers a one off £50 bill credit* when you sign up for our award-winning, fast and reliable broadband. Offer includes our Full Fibre and Fibre+ plans and is available on selected packages only.
We've partnered with HomeServe to bring you boiler cover with a free service in your first year. No fuss, just great cover when you need it.
Don't let an electrical emergency leave you in the dark. Protect your mains wiring, plug sockets, switches and fuse box with Electrics Cover from just £1 a month in your first year. Eligibility, exclusions, Terms and Conditions apply.
At Shell Energy, we make it easy to manage the energy you use. Upgrade your home with the latest smart thermostat and you can control your heating – whenever you want, from wherever you are.
Exclusive savings on fuel at Shell service stations for our customers, plus personalised offers and other surprises, only with the Shell Go+ rewards programme.
At Shell Energy, we supply 100% renewable electricity as standard, natural gas and bespoke low-carbon energy supply options to businesses across the UK.
Customer service is really important to us, so we’re delighted to be recognised as providing exceptional customer care. It’s thanks to your feedback that we’re Resolver Recognised.
1 Our renewable electricity is certified by Renewable Energy Guarantees of Origin (REGOs), which means that all of the electricity you buy from us is matched with the equivalent amount of units from 100% renewable sources in the UK. See our faqs for more info.
* One off bill credit of £50 is only available to new customers who switch to Shell Energy Superfast Fibre Plus, Shell Energy Full Fibre 500 or Shell Energy Full Fibre 900 products during the promotional period. Terms and conditions apply.