Important information for new Shell Energy customers
Enjoy a free boiler service worth £96
We’ve partnered with HomeServe to bring you boiler cover from £8 a month in the first year. You’ll also get a free boiler service worth £96. No fuss, just help when you need it. T&Cs apply.
Welcome to Shell Energy
We supply 100% renewable electricity, as well as gas, smart home technology and broadband, to British homes1.
GOTO Energy customers joining Shell Energy
If you’ve recently joined Shell Energy from GOTO Energy, you can get all the latest updates on our blog. You’ll also find answers to frequently asked questions in our Help centre.
Joined us from Colorado, Daligas, or Pure Planet?
If you recently came over to Shell Energy from Daligas, Pure Planet, or Colorado Energy, then you’ll probably have questions. You should find answers to these on our blog page.
Green customers joining Shell Energy
If you’ve recently joined Shell Energy from Green, you can get all the latest updates on our blog. You’ll also find answers to frequently asked questions in our Help centre.
Energy market update
You may have read a lot in the news about rising energy prices and the state of the wholesale energy market at the moment. Let us explain what's going on and how we're helping.
Upgrade your home at the Shell Energy shop
Want the latest home tech? Visit the Shell Energy shop, where you’ll find everything from smart thermostats to video doorbells.
100% renewable electricity, for 100% of our customers
At Shell Energy, we believe everyone in Britain should be able to choose 100% renewable electricity for their home. That’s why it comes as standard on all our tariffs.
Smarter homes
At Shell Energy, we make it easy to manage the energy you use. Upgrade your home with the latest smart thermostat and you can control your heating – whenever you want, from wherever you are.
Shell Go+ rewards programme
Exclusive savings on fuel at Shell service stations for our customers, plus personalised offers and other surprises, only with the Shell Go+ rewards programme.
Take care of your energy while on the go
Our app is the easiest way of managing your balance and making payments.
Boiler replacements made simple with HomeServe
Keeping your boiler in check can be tricky - that’s why we've teamed up with HomeServe to provide a solution to boiler repairs and replacements. Choose from a range of flexible payment options and get a manufacturer’s warranty as standard.*
Energy for business customers
At Shell Energy, we supply 100% renewable electricity as standard, natural gas and bespoke low-carbon energy supply options to businesses across the UK.
Endorsed by you
Customer service is really important to us, so we’re delighted to be recognised as providing exceptional customer care. It’s thanks to your feedback that we’re Good Housekeeping Reader Recommended and Resolver Recognised.
1 Our renewable electricity is certified by Renewable Energy Guarantees of Origin (REGOs), which means that all of the electricity you buy from us is matched with the equivalent amount of units from 100% renewable sources in the UK. See our faqs for more info.
*Subject to an annual service at the customer’s expense. Warranty extension from 5 years to 7 years or 10 years, only available on Worcester Bosch and Vaillant. Warranty extension from 5 years to 10 years available on Ideal Logic boilers. All warranty extensions are subject to an additional charge. 10 year warranty extensions are not available on Ideal Mexico or Keston boilers.