The price cap and your energy bills

With energy prices dominating the news, you may have questions about what will happen when Ofgem’s price cap increases in April. Let us explain what's going on and how we're helping.

Welcome to Shell Energy

We supply 100% renewable electricity, as well as gas, smart home technology and broadband, to British homes1.

We’re here to help

If you’re worried about your bill or need any kind of extra support, please take a look at our guide for energy and broadband customers.

Find out how we can help

Recently joined Shell Energy?

If you recently came to us from Colorado Energy, Daligas, GOTO Energy, Green or Pure Planet you can get all the latest updates on your switch on our blog.

Find out more about your switch

Upgrade your home Wi-Fi for less

With mesh technology, you can enjoy strong, stable Wi-Fi from the basement to the loft. This means no more dead zones or struggling for a signal. It’s quick and easy to set up, too.

Boost my home internet

Enjoy £50 broadband bill credit

We’re giving new customers a one off £50 bill credit* when you sign up for our award-winning, fast and reliable broadband. Offer includes our Full Fibre and Fibre+ plans and is available on selected packages only.

Claim your £50 bill credit

Relax with boiler cover from £8 a month in your first year

We've partnered with HomeServe to bring you boiler cover with a free service in your first year. No fuss, just great cover when you need it.

Discover boiler cover

The future of broadband is here with Full Fibre

Our fastest, most reliable broadband package is here with speeds over 10x faster than the UK’s average broadband.


Discover Full Fibre broadband

Electrical protection from just £1 a month in your first year

Don't let an electrical emergency leave you in the dark. Protect your mains wiring, plug sockets, switches and fuse box with Electrics Cover from just £1 a month in your first year. Eligibility, exclusions, Terms and Conditions apply.

Get started on the HomeServe website

Enjoy up to £450** off a new boiler

We’ve partnered with HomeServe to offer you up to £450** off a new boiler, as well as three years’ interest-free credit and £0 deposit.†


Find out more

Smarter homes

At Shell Energy, we make it easy to manage the energy you use. Upgrade your home with the latest smart thermostat and you can control your heating – whenever you want, from wherever you are.

Discover more about smart technology

Shell Go+ rewards programme

Exclusive savings on fuel at Shell service stations for our customers, plus personalised offers and other surprises, only with the Shell Go+ rewards programme.

Tell me more about Shell Go+

Take care of your energy while on the go

Our app is the easiest way of managing your balance and making payments.

Find out more about our app

Energy for business customers

At Shell Energy, we supply 100% renewable electricity as standard, natural gas and bespoke low-carbon energy supply options to businesses across the UK.

Discover Shell Energy for business

Endorsed by you

Customer service is really important to us, so we’re delighted to be recognised as providing exceptional customer care. It’s thanks to your feedback that we’re Resolver Recognised. 

Resolver Recognised 2020

1 Our renewable electricity is certified by Renewable Energy Guarantees of Origin (REGOs), which means that all of the electricity you buy from us is matched with the equivalent amount of units from 100% renewable sources in the UK. See our faqs for more info.

* One off bill credit of £50 is only available to new customers who switch to Shell Energy Superfast Fibre Plus, Shell Energy Full Fibre 500 or Shell Energy Full Fibre 900 products during the promotional period. Terms and conditions apply.