Important information for new and existing Shell Energy customers
Save big on smart home technology
Make the most of Black Friday with superb smart home savings on the Shell Energy shop. Available for a limited time only.
Welcome to Shell Energy
We supply 100% renewable electricity, as well as gas, smart home technology and broadband, to British homes1.
Green customers joining Shell Energy
If you’ve recently joined Shell Energy from Green, you can get all the latest updates on our blog. You’ll also find answers to frequently asked questions in our Help centre.
Joined us from Pure Planet?
If you recently came to us from Pure Planet, you’ll probably have questions about your new account. For answers to these, check out our blog page
Joined us from Colorado, Daligas or GOTO Energy?
If you recently came over to Shell Energy from Colorado Energy, Daligas or GOTO Energy then you’ll probably have questions. You should find answers to these on our blog page.
Energy market update
You may have read a lot in the news about rising energy prices and the state of the wholesale energy market at the moment. Let us explain what's going on and how we're helping.
Keep cosy and connected with our broadband winter deals
If you’re wrapping up warm for a cosy evening with your favourite playlist or show, you’ll need a fast, reliable broadband connection. Choose Superfast Fibre Plus at just £21.99 per month and wave goodbye to the winter blues.
100% renewable electricity, for 100% of our customers
At Shell Energy, we believe everyone in Britain should be able to choose 100% renewable electricity for their home. That’s why it comes as standard on all our tariffs.
Smarter homes
At Shell Energy, we make it easy to manage the energy you use. Upgrade your home with the latest smart thermostat and you can control your heating – whenever you want, from wherever you are.
Shell Go+ rewards programme
Exclusive savings on fuel at Shell service stations for our customers, plus personalised offers and other surprises, only with the Shell Go+ rewards programme.
Take care of your energy while on the go
Our app is the easiest way of managing your balance and making payments.
Boiler replacements made simple with HomeServe
Keeping your boiler in check can be tricky - that’s why we've teamed up with HomeServe to provide a solution to boiler repairs and replacements. Choose from a range of flexible payment options and get a manufacturer’s warranty as standard.*
Energy for business customers
At Shell Energy, we supply 100% renewable electricity as standard, natural gas and bespoke low-carbon energy supply options to businesses across the UK.
Endorsed by you
Customer service is really important to us, so we’re delighted to be recognised as providing exceptional customer care. It’s thanks to your feedback that we’re Resolver Recognised.
1 Our renewable electricity is certified by Renewable Energy Guarantees of Origin (REGOs), which means that all of the electricity you buy from us is matched with the equivalent amount of units from 100% renewable sources in the UK. See our faqs for more info.